Last updated: September 19, 2026
Lilazen operates this online store and website, including related information, tools, products and services (the “Services”), powered by Shopify. This Privacy Policy explains how we collect, use and disclose personal information when you use, shop through or contact our Services. Where the Terms of Service conflict with this Policy regarding handling personal information, this Policy controls.
Information We Collect
We may collect contact information (name, shipping and billing addresses, email, phone); payment and transaction information (payment methods, payment confirmations and order history); account details (login credentials, preferences and settings); shopping activities (products browsed, saved, purchased, returned or exchanged); support communications; device and connection information (including IP address and identifiers); and usage and browsing information. Personal information does not include truly anonymous or de-identified data.
Where Information Comes From
Information may come directly from you, automatically through your device, cookies and similar technologies, from providers serving us, or from business and marketing partners and other third parties.
How We Use Information
- To provide, personalize and improve our Services: process payments and orders, fulfill purchases, arrange delivery, manage accounts and preferences, support reviews, returns and exchanges, and recommend products.
- To send marketing and advertising communications where permitted and display relevant advertising based on browsing and shopping activity.
- To verify accounts, prevent fraud, investigate suspicious activity and protect the safety of the Services and customers.
- To communicate with you, provide customer support and maintain our relationship.
- To comply with applicable law, respond to legal processes, resolve disputes and enforce policies.
Sharing and Disclosure
We may share information with Shopify and providers of IT, payments, analytics, customer service, cloud hosting, fulfillment and delivery; with advertising and business partners; within our affiliated businesses; when you request or consent to sharing; or when necessary for corporate transactions, legal compliance, lawful requests, enforcement of rights or protection of safety. Advertising partners may use data according to their own privacy notices, including information about interactions across stores and websites. Eligible customers may opt out of sharing for targeted advertising through Your Privacy Choices.
Shopify
Our store is hosted by Shopify, which processes information about access and use to provide and improve the Services. Data may be transferred to Shopify or providers in other countries. Some enhanced Shopify services use information from interactions with our store, other merchants and Shopify, and Shopify is responsible for related processing and requests. See the Shopify Consumer Privacy Policy and Shopify Privacy Portal.
Third-Party Links
Our Services may contain links to independent sites and platforms. Please review their policies. We do not control or guarantee the privacy, security or accuracy of third-party services. Content posted publicly or to social platforms may be visible to others; links do not necessarily mean endorsement.
Children
Our Services are not intended for children, and we do not knowingly collect personal information from minors under applicable law. Parents and guardians can contact us to request deletion. To our knowledge, we do not sell or share the personal information of people under 16 as those terms are defined by law.
Security and Retention
No security method is infallible. Please do not transmit sensitive information through insecure channels. Retention depends on what is necessary for services, account maintenance, applicable law, dispute resolution and enforcement of agreements.
Your Privacy Rights and Choices
Depending on your location and legal limitations, you may request access to or information about your personal data, correction, deletion, a portable copy or transfer, and may opt out of sale, sharing or processing for targeted advertising. Use Your Privacy Choices to make available opt-out choices. Where legally required, we honor Global Privacy Control signals for the relevant browser and device, and for an associated Shopify account where identifiable. See Global Privacy Control. Other Do Not Track signals are not generally recognized.
You may unsubscribe from promotional emails through the unsubscribe link, but transactional messages may continue. We do not discriminate against you for exercising your rights. Verification may be needed, including proof of authority from an agent. We respond in accordance with applicable deadlines. For Shopify-specific requests, visit Shopify Privacy Portal.
Complaints
Contact us with concerns about our handling of information. Depending on your jurisdiction, you may appeal a decision or complain to a local data protection authority.
International Transfers
Personal data may be processed outside your country. For transfers from the European Economic Area or the United Kingdom to countries without adequate protection, we rely on recognized mechanisms such as the European Commission's Standard Contractual Clauses or equivalent UK arrangements, as appropriate.
Policy Updates
We may revise this Policy for operational, legal or regulatory reasons. We will publish updates, revise the “Last updated” date and provide notice when required.
Contact
To ask about this Policy or exercise your rights, email hesentec668@gmail.com.